TERMS AND CONDITIONS:

Introduction:

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

Crown Veterinary Services Private Limited ("us", "we", or "Crown vet", which also includes its affiliates) is the author and publisher of the internet resource www.crown.vet ("Website") on the world wide web as well as the software and applications provided by Crown vet, including but not limited to the mobile application (together with the Website, referred to as the "Services").

Please read these terms of use (“Terms”) carefully, as it contains the terms and conditions governing your use of the Website and any content such as text, data, information, software, graphics, audio, video or photographs that Crown vet may make available through the Website and any services that Crown vet may provide through the Website.

Crown vet reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time and will notify you at least once in a year, or whenever there is a change in these Terms (as the case may be), by email or by posting a conspicuous notice on the Website. You should read these Terms and access and read all further linked information, if any, referred to in these Terms, as such information contains further terms and conditions that apply to you as a user of the Website. Such linked information including but not limited to Crown vet’s privacy policy (“Privacy Policy”) is hereby incorporated by reference into these Terms.

If you are unwilling or unable to be legally bound by these Terms, please do not give your consent or use the Website. You cannot accept these Terms if: (a) you are not lawfully entitled to use the Website; or (b) if you are not of legal age to form a binding agreement with Crown vet.

Acceptance of terms:

You shall be deemed to have accepted these Terms by (a) clicking to accept these Terms, when prompted on the Website; (b) logging onto the Website by using the Login Credentials or such other credentials as may be communicated to you by Crown vet from time to time; or (c) actually using the Website, in which case, you understand and agree that the earlier affirmative consent given by you on the Website shall be treated by Crown vet as a continued acceptance of the Terms.

Opening a user account:

The Website allows only limited and restricted access to the Services for unregistered Users. In order to avail the Services, you will have to create an account by signing up on the Website ("User Account”).While signing-up on the Website, you shall not:

(a) create a User Account for anyone other than yourself unless such person's prior permission has been obtained;

(b) use a User Account that is the name of another person with the intent to impersonate that person; and

(c) create more than one User Account on the Website.

Crown vet cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.

Username and password:

Once registered, in order to log into the User Account on the Website, you will be required to provide the following: (a) the cell phone number with password; or (b) the email address with password; or (c) such other login credentials that are adopted by Crown vet from time to time and duly intimated to you for logging into the User Account on the Website, used at the time of signing-up (“Login Credentials”).

You shall be solely responsible for maintaining confidentiality of the Login Credentials, and you hereby accept responsibility for all activities on the User Account authenticated through the Login Credentials, whether authorized or not. You agree to keep Login Credentials confidential and secure, and you shall not give or make Login Credentials available, directly or indirectly, to any unauthorized individual. Crown vet cannot and will not be liable for any loss or damage arising from or arising out of your use of the Website, theft of the Login Credentials, use of the Login Credentials or release of the Login Credentials to a third party or your authorization to allow another person to access and use the Website using the User Account.

In case of any misappropriation or unauthorised access of the User Account, you agree to communicate the same to Crown vet immediately. You shall further ensure that you log in and exit/logout from the User Account at the end of each session or at the time indicated by Crown vet. Crown vet shall not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by Crown vet or other Users/visitors of the Website due to authorised or unauthorised use of your User Account, as a result of your failure in keeping the Login Credentials confidential.

You agree that the information provided by you to Crown vet, at all times (including during registration), will be true, accurate, up-to-date, and complete. You further agree that if you provide any information that is untrue, inaccurate, not up-to-date or incomplete or becomes untrue, inaccurate or incomplete or if Crown vet has reasonable grounds to suspect that such information is untrue, inaccurate, not up-to-date, incomplete or not in accordance with these Terms, Crown vet shall have the right to indefinitely suspend or terminate or block access to the User Account on the Website and refuse to provide you access to the Website. You are advised to use due caution when providing any information to Crown vet accordingly.

Use of the website:

You agree, undertake and covenant that, during the use of the Website, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

(a) belongs to another person and to which you do not have any right.

(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another person's privacy, insulting or harassing on the basis of gender, hateful or racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence, or otherwise inconsistent or contrary to the applicable laws in force in any manner whatsoever.

(c) is misleading in any way.

(d) is harmful to minors.

(e) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming".

(f) infringes upon or violates any third party's rights including, but not limited to, any patent, trademark, copyright or other proprietary rights or intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number).

(g) provides instructional information about illegal activities such as violating someone's privacy, or providing or creating computer viruses.

(h) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, User Account information or information of other Users/visitors of the Website, bulletins, or other areas of the Website or solicits passwords or personally identifying information for commercial or unlawful purposes from other Users/visitors of the Website.

(i) engages in commercial activities without Crown vet’s prior written consent such as engages in contests, sweepstakes, barter, advertising, etc.

(j) interferes with another User/visitor’s use of the Website.

(k) impersonates another person.

(l) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any foreign states.

(m) refers to any website or URL that, in Crown vet’s sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms.

(n) deceives or misleads the addressee/users about the origin of the messages or knowingly and intentionally communicates any information which is patently false or misleading or grossly offensive or menacing in nature but may reasonably be perceived as a fact.

(o) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

(p) contains software viruses or any other computer codes, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, diminish value of, covertly intercept or steal any system, data or Personal Information of another User/visitor.

(q) is in the nature of an online game that is not verified as a permissible online game.

(r) is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game.

(s) violates any applicable law for the time being in force.

You hereby accept full responsibility for any consequences that may arise from your use of the Website, and expressly agree and acknowledge than in no event and under no circumstances shall Crown vet be held liable to you for any liabilities or damages resulting from or arising out of your use of the Website. You shall not use anyone else’s account at any time.

You agree and acknowledge that you shall not use the Website for any illegal or unauthorized purpose/activities. You agree to comply with all applicable laws pertaining to your use of the Website. You further agree and acknowledge that you shall use the services provided on the Website only for your personal use and not for business purposes.

Crown vet shall have the right, but not the obligation, to monitor access to or use of the Website to ensure your compliance with these Terms or applicable laws, at its sole discretion.

User posts and reviews:

The Website may allow you to post certain content, data or information belonging to you, such as reviewing and allowing you to share your experience and views about a particular service provided on the Website, and rate the service, post your comments and reviews in relation to such services on the Website, as well as submit/post any suggestions, comments, questions or other information to Crown vet using the Website (collectively referred to "User Content"). Provided however that, before being published on the Website, such User Content shall be reviewed by Crown vet to ensure compliance with these Terms and applicable laws.

You, being the originator of the User Content, are responsible for the User Content that you upload, post, publish, transmit or otherwise make available on the Website. You represent and covenant that you have obtained all relevant consents and approvals in order to post any User Content and shall not post any content relating to or owned by a third party for the promotion or sale of products/services of such third party. You further represent that all such User Content will be in accordance with applicable laws. You acknowledge that Crown vet does not endorse any User Content on the Website and is not responsible or liable for any User Content. Crown vet, at its sole discretion, reserves the right to remove any third-party marketing material and disable access to the User Content on the Website.

You hereby grant Crown vet a perpetual, non-revocable, worldwide, royalty-free and sub-licensable right and license to use, copy, distribute, display, publish, transmit, make available, reproduce, modify, and adapt the User Content and create derivate works of the User Content. You represent and warrant that you own or otherwise control all of the rights to the User Content that you post or that you otherwise provide on or through the Website; and that, as at the date that the User Content is posted or submitted on the Website: (a) the User Content is accurate; (b) use of the User Content you supply does not breach these Terms; and (c) that such User Content is lawful.

You further represent and warrant that the User Content shall not contain any offensive, libelous, derogatory, hateful or racially or ethnically objectionable language. Further, the User Content shall not contain anything that is obscene, pornographic, and/or constitutes an “indecent representation of women” as provided in The Indecent Representation of Women (Prohibition) Act, 1986.

Content and intellectual property rights:

Except for the User Content, all of the content and services and products provided on the Website, including text, software, scripts, code, designs, graphics, photos and other content and the copyrights, trademarks, service marks, logos, trade names, and other intellectual and proprietary rights associated therewith (“IP”) is owned by Crown vet or others (including without limitation, the third party service providers) that Crown vet licenses such content from, and is protected by copyright, trademark, patent and other intellectual property laws.

You hereby acknowledge that the IP constitutes original works and has been developed, compiled, prepared, revised, selected, and arranged by Crown vet and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of Crown vet and such others. You thereby agree to protect the proprietary rights of Crown vet during and after the term of these Terms. You may not selectively download portions of the Website without retaining the copyright notices. You may download material from the Website only for your own personal use and for no commercial purposes whatsoever.

You shall use the Website strictly in accordance with these Terms, and shall not, directly or indirectly, (a) decompile, disassemble, reverse engineer, or attempt to derive the source code of, or in any manner decrypt, the Website; (b) make any modification, adaptation or improvement, enhancement, translation or derivative work from the Website; (c) violate any applicable laws, rules or regulations in connection with your access or use of the Website; (d) remove or obscure any proprietary notice (including any notices of copyright or trademark) forming a part of the Website; (e) use the Website for any commercial or revenue generation endeavours, or other purposes for which it is not designed or intended; (f) distribute or transmit the Website or other services; (g) use the Website for any purpose not in accordance with these Terms; (h) use the Website for creating a service or software that is directly or indirectly, competitive with the Website or any services offered by Crown vet whether via the Website or other websites/mobile applications associated with Crown vet; or (i) derive any confidential information, processes, data or algorithms from the Website.

Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available remedies under applicable laws of the country.

Rights and reservations:

Crown vet reserves the right to: (a) Make all decisions in relation to inter alia your registration with Crown vet; (b) Request additional documents and additional information from you for the purpose of your registration as a User with the Website; and (c) deny access to the Website or any portion thereof without notice for the following reasons (i) any unauthorized access or use by you; (ii) attempt(s) to assign or transfer any rights granted to you under these Terms; and/or (iii) violation of any of the provisions of these Terms or any applicable laws.

Termination of access to the website:

Your User Account can be terminated at any time by: (a) You, by withdrawing your consent and ceasing to use the Website by writing to us at [email protected]; or (b) Crown vet, in its sole discretion for any reason or no reason, including your violation of these Terms or lack of use of the Website. You acknowledge that the termination of access to the Website may be affected without any prior notice, and Crown vet may immediately deactivate or delete the User Account and all related information and/or bar any further access to the User Account or the services provided on the Website, subject to applicable law. The disclaimer of warranties, the limitation of liability, and the governing law provisions shall survive any termination of these Terms.

Representations:

You hereby represent and warrant that you have validly entered into these Terms and have the legal power to do so. You further represent and warrant that you shall be solely responsible for the due compliance with these Terms.

Representations:

You hereby represent and warrant that you have validly entered into these Terms and have the legal power to do so. You further represent and warrant that you shall be solely responsible for the due compliance with these Terms.

Limitation of liability:

In no event shall Crown vet or its affiliates, and their respective officers, directors, employees and agents be liable for any special, incidental, indirect, consequential, exemplary or punitive damages, or loss of profit or revenues whatsoever resulting from any (a) errors, mistakes, or inaccuracies of content provided on the Website; (b) any unauthorized access to or use of the secure servers and/or any and all personal and/or other user information stored therein; (c) any interruption or cessation of transmission to or from the services on the Website or the failure of the services to remain operational for any period of time; (d) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Website by any third party; (e) any loss of your data arising from any use of or inability to use any content provided on the Website or other parts of the Website; (f) your failure to keep Login Credentials or User Account details secure and confidential; and/or (g) any errors or omissions in any content provided on the Website or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not Crown vet is advised of the possibility of such damages. Crown vet shall not be liable under any circumstance for damages arising out of or in any way related to products, services and/or information offered or provided by third parties through the Website.

Disclaimer of warranties:

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE (COLLECTIVELY, THE "MATERIALS") ARE PROVIDED BY CROWN VET ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. CROWN VET MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, AND THE ACCURACY OR COMPLETENESS OF THE MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CROWN VET OR THROUGH OR FROM THE WEBSITE OR MATERIALS SHALL CREATE ANY WARRANTY. CROWN VET SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR DEVICES OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIALS. YOU EXPRESSLY AGREE THAT THE USE OF THE WEBSITE IS AT YOUR SOLE RISK. CROWN VET WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE OR THE MATERIALS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMITTED BY LAW, CROWN VET DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE WEBSITE AND ITS MATERIALS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

Indemnification:

You shall indemnify and hold harmless Crown vet, its affiliates, and their respective officers, directors, employees, agents, its licensors and licensees, from any and all claims or demands, or actions including reasonable attorneys' fees, made by any third party or penalty imposed or losses, or damages incurred due to or arising out of your breach of these Terms, Privacy Policy and other policies, or your violation of any applicable law, rules or regulations or the rights (including infringement of any intellectual property rights) of a third party, including another User/visitor of the Website.

Fees:

All fees/Services/treatments, diets and medicinal charges are at the current rate. Fee level is included as a part of time spent on the case and accordingly medications, materials & consumables used. Details of our fees are available on request and a detailed invoice is provided for every consultation procedures or transactions. Estimates can also be provided on request.

Estimates of Treatment cost:

We will upon request be pleased to provide an estimate as to the probable cost of treatment. Please bear in mind any estimate given can only be approximate as sometimes a pet's treatment may not follow a conventional course.

Settlement Terms:

All invoices are to be settled at the end of the consultation, and the discharge of your pet upon collection of medications / diets. Crown Vet has a "NO CREDIT POLICY". Please note thatoverdue accounts will be liable for extra penalty & potential legal charges be referred to our legal team. Please ensure all accounts are settled at end of consultation & discharge.

Any cheque which you issue which is returned unpaid, any credit card not honored that is found to be counterfeit will result in your balance been resorted to original sum together with any fees incurred in the process.

Refund and Cancellation policy:

The Website permits payment via various modes, including cash, virtual payment wallets and online payments through debit/credit cards and internet banking or any other method adopted by Crown vet from time to time. It is being expressly clarified that once any payment is made by you against any of the Services, the same is non-refundable and non-transferrable.

While availing any of the payment method/s available on the Website, Crown vet will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

(a) Lack of authorization for any transaction(s); or

(b) Exceeding the pre-set limit mutually agreed by You and between bank/s; or

(c) Any payment issues arising out of the transaction; or

(d) Rejection of transaction for any other reason(s) whatsoever.

All payments made shall be compulsorily in Indian Rupees. It is expressly clarified that Crown vet will not facilitate transaction with respect to any other form of currency with respect to the purchases made on the Website.

You acknowledge that Crown vet will not be liable for any damages, interests or claims, losses resulting from or suffered on account of not processing a transaction/ transaction amount or any delay in processing a transaction/ transaction amount which is beyond the control of Crown vet.

Complaints and Redressal process:

Whilst we hope that our service does not give you cause for complaints, if there is something that you wish to bring to our attention, please contact our practice manager at the respective clinic immediately.

Alternatively you can mail to our clients services department on [email protected] or contact us on +91 8657510754. If your complaint can be resolved immediately, we will do so otherwise your complaint will be acknowledged and the incident will be investigated, and you will be contacted within 7- 10 days. Please adhere to this redressal process. Our teams will do their very best to support you.

Security and training:

For security, staff training and prevention and detection of crime, a CCTV camera is working and is in operations. The rights of recording of the CCTV footage are the property of Crown vet and will not be shared with anyone. Only government officials (police, fire department, judicial department, etc.) upon written request may be considered as per applicable law.

Ownership of records:

Crown Vet follows best practice standards in maintaining your pets’ records. Crown vet will seek to maintain records of past treatments conducted at other clinics and will ask you to submit past medical records of your pet. If you wish to access your pets’ medical history, we request that you send a written email for the same or talk to the receptionist.

Variation in terms and conditions of business:

No addition or variation of these terms and condition will bind Crown vet unless specifically given in writing by its directors. Additionally, no agent or employee appointed by has the authority to alter or vary these terms and conditions in any way.

Feedback:

We are always striving to improve the service we provide and any comments positive or negative will be greatly received. If you are unhappy with any aspect of your visit- please let us know, we always value your feedback.

Assignment:

You shall not license, sell, transfer or assign your rights, obligations, or covenants under these Terms in any manner without Crown vet’s prior written consent. Crown vet reserves the right, at its own discretion, to freely assign and transfer the rights and obligations under these Terms to any third party.

Severability and waiver:

These Terms, the Privacy Policy and other referenced material herein or on the Website, are the entire agreement between you and Crown vet with respect to the services offered on the Website, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Crown vet with respect thereto and govern your future relationship with Crown vet. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.